Privacy Policy
Your privacy and data security are our top priorities
Last updated: September 21, 2025
Our Privacy Commitment
NexaPDF is designed with privacy by design. We process your files securely in Canada, use temporary storage, and automatically delete all uploaded content within 30 minutes. We do not store, analyze, or share your documents.
Information We Collect
Files You Upload
- PDF Documents: Temporarily stored for processing only
- Images: For PDF conversion and watermarking features
- Processing Parameters: Settings like compression level, rotation angles, etc.
Technical Information
- Usage Analytics: Anonymous operation counts and performance metrics
- Error Logs: Technical errors for debugging (no file content)
- Browser Information: For compatibility and optimization
What We DON'T Collect
- Personal information or account data
- File content or metadata beyond processing requirements
- Tracking across other websites
- Location data
How We Use Your Information
File Processing
- • PDF manipulation and conversion
- • Temporary storage during processing
- • Quality optimization
- • Format conversion
Service Improvement
- • Anonymous usage statistics
- • Performance optimization
- • Error monitoring
- • Feature development
Data Retention & Deletion
Automatic File Deletion
- Immediate: Files are deleted from memory after processing
- 30 Minutes: All temporary files are automatically purged
- No Permanent Storage: We do not keep copies of your documents
- Secure Deletion: Files are overwritten to prevent recovery
Support Data Retention
- Contact Form Data: Stored for up to 6 months for support purposes
- Support Tickets: Retained for 6 months, then automatically deleted
- Email Communications: Standard email retention applies
- Analytics Data: Basic usage analytics may be collected (anonymized)
Security Measures
Data Protection
- HTTPS encryption for all data transfer
- Secure server infrastructure
- Regular security audits
- Access controls and monitoring
File Security
- Isolated processing environments
- Temporary file encryption
- Malware scanning
- Secure file deletion
Third-Party Services
We use minimal third-party services to provide our functionality:
- Cloud Hosting: Secure servers for application hosting
- CDN Services: For faster content delivery
- Analytics: Anonymous usage statistics (no personal data)
We do not share your files or personal information with any third parties.
Your Rights
You Have the Right To:
- • Access: Request information about data processing
- • Deletion: Files are automatically deleted within 30 minutes
- • Portability: Download your processed files immediately
- • Transparency: Understand how your data is processed
- • Control: Stop using the service at any time
Cookies & Tracking
We use minimal cookies and tracking:
- Essential Cookies: Required for basic functionality
- Preferences: Remember your theme and language settings
- No Tracking: We do not track you across other websites
- No Advertising: We do not use advertising cookies
Updates to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Notify users through the application interface
- Maintain transparency about any changes
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
- Email: neel2003gar@gmail.com
- Phone: +1 519-791-1902
- Developer: Neel Pachchigar
- Location: Brantford, Ontario, Canada
- Support: Visit our Support page
- Response Time: We respond to privacy inquiries within 48 hours
This privacy policy is effective as of September 21, 2025 and applies to all users of NexaPDF.
NexaPDF is operated by Neel Pachchigar, Brantford, Ontario, Canada.